Help centre
Frequently asked questions
Getting started
What is User Account Trade?
User Account Trade is a marketplace where members buy, sell and swap accounts for games, consoles, social media and other online services.
Do I need an account to browse?
No. Anyone can browse and search listings. You need a verified account to post a listing, message a seller or leave a review.
Why do I have to verify my email?
Verified emails keep throwaway accounts and spam out of the marketplace, and give us a way to reach you about your trades.
Buying and trading
How do I make an offer?
Open a listing and use the "Message seller" form. Your conversation stays in your inbox so you can agree on price, trade terms and the hand-over.
What is the difference between a sale and a trade?
A sale is for cash. A trade is a swap for another account. Some sellers accept either, and their listing tells you what they would like in return.
How do I stay safe?
Keep conversations on User Account Trade, check the seller's reviews, never share passwords until both sides have agreed on terms, and make sure trading an account is allowed by the platform's terms of service.
How do I know if a price is fair?
When we have enough recent sales, listings and the listing form show a price guide such as "Similar Valorant accounts sold for $60–$90". It uses the middle range of asking prices from accounts of the same type that sold in the last 12 months, so one unusually cheap or expensive sale doesn't skew it. It needs at least three sales, so newer or rarer account types may not have a guide yet.
Can I keep track of a listing I like?
Yes. Choose "Add to watchlist" on any listing and it appears under Watchlist in your dashboard. If the seller lowers the price, we'll let you know.
Can I get alerts for accounts I'm looking for?
Yes. Search or filter the marketplace, for example Valorant accounts under $100, then choose "Save search & get alerts". When a new listing matches, we'll notify you. You can keep up to 20 saved searches and switch alerts on or off for each one under Saved searches in your dashboard.
Selling
How do I list an account?
Sign in, open your dashboard and choose "New listing". Pick the account type, describe what is included and set a price, trade preferences, or both.
Can I add screenshots to my listing?
Yes, up to 8 per listing in JPG, PNG or WebP format, up to 8 MB each. Screenshots of skins, ranks and stats help buyers trust what they're getting. We remove hidden photo data such as location before publishing, but check that your images don't show your email address or anything that could help someone take over the account.
How does trade matching work?
When you list an account for trade, choose the games or platforms you'd swap it for. A trade match is a member who has one of those accounts and wants the kind of account you're offering. Your matches appear under Trade matches in your dashboard, and we'll notify you when a new one is listed.
What happens when a deal is done?
Mark the listing as sold or traded from your dashboard and choose the member you dealt with. You can then both leave a review for each other.
Reviews
Who can leave a review?
Only the two members involved in a completed sale or trade can review each other, and only once per deal. That keeps ratings honest.
Notifications
How will I know when something happens?
The bell at the top of the page shows new trade matches, saved search alerts, price drops on your watchlist, review requests and new reviews. The Messages link shows how many messages you haven't read.
Will you email me?
If you don't read a new message within about 10 minutes, we'll send you one email about it. We also email trade matches, saved search alerts, price drops and review requests. You can turn these emails off any time in your profile settings.
Reporting a problem
How do I report a listing or member?
Use the "Report this listing" link on a listing page or "Report this member" on a member's profile. Choose a reason, such as a scam or a stolen account, and add any details. Only our moderation team sees your report.
What happens after I report something?
Our team reviews every report. If something breaks our rules, we can take the listing down. We'll send you a notification once the report has been reviewed.